SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased a size larger for my little one as she's big for her age, hoping she'll grow into it by the season. The onesie should fit as it's quite roomy. I'm particularly fond of the little reindeer or elk detail; my baby enjoys chewing on it. The dress is soft, and I'm excited to pair it with baby stockings.
I gifted this to my niece for the holidays, and it quickly became her favorite Christmas outfit. Made from high-quality cotton blend fabric, it's gentle on her sensitive skin and has never caused any rashes. The outfit's thickness is just right, keeping her warm. The baby bear detail on the front adds to its festive charm.
The fit and quality of this set are fantastic. It fits our little one perfectly! The dress is adorable and very festive. After trimming a few loose strings, it held up well in the wash without any fading or shrinking. The headband fits nicely, which is a bonus as they often tend to be too big.
I recently dressed my granddaughter in this outfit for a photo session. It's absolutely charming. Although she's only 6 weeks old and 10 pounds, the 0 to 3 months size was slightly large but still looked great on her.
The set includes a long-sleeve romper, a skirt adorned with an elk and plaid design, and a coordinating headband. The holiday theme of the design is delightful, and I'm impressed with the quality of the materials and the craftsmanship.
This baby girl romper is extremely cute and true to size with some room for comfort. It washes and dries well, retaining its color and size without any shrinkage. It's an excellent choice for a baby shower gift.
I adore everything about this outfit. I bought it for my daughter's first birthday party. It was true to size and matched the photos perfectly.
I loved the entire outfit, although the skirt was a bit loose. However, after one wash, the shirt fit perfectly.
I bought this for my granddaughter's first birthday, and it couldn't have been cuter! Extremely satisfied with how adorable she looked.
The outfit is very cute. I tried it on my daughter, and it looks beautiful. I'm excited for her to wear it.
We are eagerly waiting to use this for Valentine's Day! The outfit is well-crafted and perfect for a first Valentine's Day ensemble. I highly recommend it.
The outfit was easy to put on and remove, thanks to the thoughtfully designed buttons. The headband was also a comfortable fit and remained securely in place.
My daughter looked incredibly cute in this outfit. The romper's softness and comfort allowed her to move freely. The sizing was spot-on, ensuring a perfect fit.
My daughter adored this outfit, and I was pleased with its quality.
The quality is excellent, it's super cute, and perfect for any celebration.
It was chosen for a photoshoot, and the results were amazing!
I purchased this item for my granddaughter, and she absolutely loves it!
It was the ideal choice for her half-birthday celebration.