SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I used this banner for my Valentine's Day dinner with my partner, and it was just perfect. The quality exceeded my expectations, and it really set the mood for a romantic evening. Highly recommend!
The banner looked stunning at my engagement party, but be careful when handling it as the material is quite delicate. Still, it was a hit and everyone loved the design!
I bought this for a friend's bridal shower, and it was the highlight of our photo booth. Great quality and the colors were so vibrant. Definitely worth it!
The banner is beautiful, but I wish it was a bit longer. It worked well for my small gathering though.
I was pleasantly surprised by how lovely this banner looked at my daughter's birthday party. It's not just for romantic occasions - it added a sweet touch to the decor.
Used this for both my parents' anniversary and my cousin's wedding. It's elegant and works for so many different events.
My husband hung this up as a surprise for our anniversary, and it was the sweetest thing. Beautiful quality and really made our day special.
Bought this for Valentine's Day and it did not disappoint.
This banner is a must-have for any romantic celebration! It was the perfect addition to my marriage proposal setup.
The design is lovely, but the material is quite fragile. Handle with care. It looked great at my event though!
I've used this banner for multiple events now, and it's been fantastic each time. Really adds a warm and loving feel to any space.
For the price, this is a great purchase. It looked lovely at my sister's christening event. Just be careful with it, as it can tear easily.
This banner made our photo memories from Valentine's Day so special. The quality is great, and it's such a beautiful decoration piece.
Used this for a gender reveal party and it was a hit. It's pretty versatile, not just for romantic occasions, but be careful with the material.