SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very happy with my purchase. The earrings look exactly like the pictures and have an elegant appearance.
These fantasy earrings are adorable and a great value for the price.
The earrings are very cute and look just like they do in the picture.
Excellent product with speedy delivery.
The earrings are beautiful and exactly as shown in the picture!
This is a very good product; I'm happy with my purchase.
The earrings are not only beautiful but also of great quality.
I am very pleased with these earrings and would definitely consider purchasing them again.
These earrings are charming, albeit slightly larger than I anticipated.
The delivery was rapid, and the quality is outstanding. They accurately match the description and are very appealing.
Absolutely incredible! The earrings are gorgeous and arrived much faster than I expected.
These earrings are unique with their cool, asymmetrical design. Both pieces are different yet make a perfect pair with fine craftsmanship.
Overall, these earrings look very beautiful and eye-catching.
The earrings are even more stunning than I anticipated. They look amazing and arrived very quickly in perfect condition. I'll definitely be recommending them and planning to buy other models.
The shipping was incredibly fast. The quality is excellent, and they match the description perfectly. They're very charming.
They arrived on time. The earrings are lightweight and attractive, though there was a slight scratch on the heart. The material seems good, and I hope they remain as lovely as they are now.
These earrings are fantastic and arrived earlier than expected. I'm very satisfied with my purchase. They truly stand out.
The earrings are lovely, and the black hearts are thoughtfully protected with a layer of foil.
I'm thrilled with these earrings! They are impressively large and add a nice touch to my outfit.