SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a precious baby outfit, ideal for fall. The fabric is soft and perfect for a baby's skin. I ordered the 3-6 months size, and it seems accurate, though sizing baby clothing can be tricky. The onesie has a snap crotch, and the overall dress has adjustable straps. It would make a great gift.
Perfect for fall, this outfit includes a long-sleeve patterned onesie and a corduroy romper skirt, both with lovely details. The onesie is soft for baby's skin, and the romper skirt has an adorable design. It's lighter than it looks in the picture, which is great for layering with tights.
The dress is both cute and stylish, offering great comfort and quality. It looks just like the advertisement and fits as expected, making me quite satisfied with this purchase.
The outfit, featuring a graphic romper and corduroy suspender skirt, is suitable for fall. Its adorable design might vary in appeal depending on personal taste in baby clothing. Consider the sizing and comfort for your baby before choosing.
The material is good, and my toddler seems comfortable in it. The design is adorable, and I wish they could wear it for longer. It would be great to use it again next year.
I bought this for my daughter to wear for Christmas. It's a bit big for her now but should fit perfectly by December. The quality and softness of the fabric are impressive.
I'm really impressed with this outfit. The quality is better than I expected for the price, with even stitching and no loose threads. The design is super cute, and I highly recommend it.
The outfit is absolutely beautiful, with bright and vibrant colors. It fits my nine-month-old granddaughter perfectly in the 6-12 months size, with some room to grow. It washes well without shrinking or fading.
This outfit is incredibly cute. My daughter loves wearing it and doesn't want to take it off. The material is comfortable and well-made. This set is definitely worth buying.
This dress fits great and is made of good material. Over time, I might pair it with a different onesie, but overall it's a wonderful outfit.
The outfit is adorable, matching the picture perfectly and is of good quality. It fits my baby well and seems comfortable. I would definitely recommend it.
I'm impressed with the girly and cute design of this outfit. It's definitely worth the money, perfect for photo sessions or wearing to church.
This set is incredibly cute and of fantastic quality. It's very well made, and I'm so happy with this purchase.
Incredibly cute outfit, though the shirt could be made from better fabric as it's a bit thin and scratchy. The skirt is of good quality. It's very cute for autumn.
I bought one for my niece, and it's so cute. Everyone loves seeing her in it.
I absolutely love this outfit for my toddler!