SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this brush on my two shepherds during their spring shedding season, and it's a game-changer. It effortlessly rakes out their undercoat and cleaning the brush is a breeze. My girls seem to love it too – they give me these "oooh Mom, this feels SO GOOD" looks. They used to run away from other brushes, but they actually come to me for brushing now!
It's a big help with our golden retriever, especially for reaching his undercoat and cleaning out all the dirt he collects every day. Bathing him has become easier, plus he seems to enjoy the little massage.
This brush is a fur magnet! It clogged our shower drain with all the hair it removed, but it's great for creating suds and getting deep into the roots. My Angel loves the feel of it on her skin, and it works well both wet and dry.
It's really effective at getting shampoo into my dog's double coat.
This is the best thing for brushing my cats – so much hair comes off! Goodbye, hairballs!
Absolutely amazing for my 95lb mixed breed dog. He sheds a ton, and this brush removes a lot of hair, making bath time easier for shampooing and conditioning.
Got this for my Aussie who's not big on brushing. She tolerates it, but I don't see much hair coming off. It does clean well, especially for short-haired dogs. I think it would be more effective in the bath, but she's not a fan of water, so we leave the baths to the groomer.
Super easy to use and definitely worth the money.
Removes a lot of hair in just ten minutes. I recommend brushing your dog outside or on tiles since it doesn't collect the hair.
As a dog owner, dealing with shedding is tough. This rubber dog brush is a lifesaver. It's great for shedding and my dogs love it – it's like a massage for them. I have two labrador retriever mixes and they both adore this brush. I wish I had two so I could brush them both at the same time!
I love that it's all rubber. Perfect for bath time and also great for massaging short-haired breeds like pit bulls and bulldogs. It's quite weighty, so it seems durable.
I'm amazed at how much hair my short hair mix breed sheds! A regular dog brush didn't show much shedding, but with this brush, the amount of hair I get every morning is incredible. It's also great for a gentle scrub during baths. She loves being brushed now.
After our Aussies needed to regrow their fur post-demattng, this brush was a lifesaver. We don't use it daily now, but it's still great for bathing and getting shampoo into their double coats.
This brush is great for my chihuahuas, getting all the loose hairs off. It gets dirty easily, but that's expected and it's easy to clean.
I can't say I love the brush since I'm not the one using it, but my dog absolutely does. He even brings it to me when he wants to be brushed. Easy to clean his hair off the brush too. Let your pup decide! ❤️🐕🦺❤️
I love this brush! It doesn't pull at all and helps a lot with shedding fur. It's amazing for both shower and dry use. I'm so glad I got it for my dog – it's gentle and works perfectly for us.
Works great on my short hair cats. I didn't realize how much short hair cats shed until I used this.
This is excellent for cleaning thick fur.
Perfect for my 110 lb. dog with a skin condition. It's nicely weighted, comfortable to hold, and the bristles are firm yet flexible. He seems to like it a lot!
Helps with shampooing my golden doodle, though I wish it was a bit bigger.
Works well and is easy to clean.
I was skeptical about this brush because of its appearance, but a vet tech recommended it and it works like a charm for my new dog.
This brush was a game-changer for me, removing so much hair during bath time. It's easy to use, soft enough not to hurt, and my dog loves it. Now a bath time staple!
It's a bit small for my dog's long hair but very easy to clean.
I wish I'd bought this brush years ago! It's fantastic for my long, thick-haired Australian Shepherd. It helps lather her hair quickly and doubles as a deshedder. She also seems to enjoy the massage it gives. Highly recommend!
It works perfectly, not much else to say.
Just the right size and tool for getting to those necessary areas.
I was hesitant about this brush for my sensitive frenchie, but it's been great! It helps get the shampoo through and gives a nice massage too.
Really effective in the bathtub for getting shampoo and conditioner through the dog's coat and loosening the undercoat.
Highly recommend this, it's exactly as described.
They do help create a better lather, but they're hard and all of my dogs (long and short hair) don't like this brush.
This brush is easy to hold, even for small hands or our toddler granddaughter. Great for shedding season and comfortable for the dog. I got the blue one, but the other colors are tempting too. Thanks for a great product!
Works great on my short-haired dog, both as a brush and in the bath to remove dirt.
Our dog usually dislikes being brushed, but she stays perfectly still with this one, like she's getting a massage.
Before this, I was just scrubbing my dogs with my hands, which was tough. This brush makes it so much easier and doesn't hurt my hands.
I have two lab puppies and a bully, and this brush is fantastic in the shower for removing loose hairs. It's easy to handle, doesn't slip, and the puppy stays calm and relaxed. I think he enjoys the massage. Definitely recommend this.
This brush is a lifesaver for lathering soap on my medium to long-haired dog. Just a quick spray cleans off the loose hair that accumulates during scrubbing.
Bath time for my large, long-coated dog used to be a chore, but this brush makes it much easier to give a thorough scrubbing.
Heavy rubber brush, I will try it
Nice massage brush
Good same as description, work fine, my dog is happy