SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Adjusting the memory foam cushions is a breeze. Simply sit back and press gently to achieve the perfect thickness. I purchased these for home use, and they're fantastic!
I'm thrilled with this product! I ordered two sets, and they exceeded my expectations. They're incredibly soft to the touch and feature memory foam for added comfort.
These ergonomic memory foam cushions for your neck and back are incredibly comfortable.
These cushions not only fit seamlessly but also enhance the aesthetics of my Mitsubishi Outlander Sport's driver's seat. The neck pillow remains securely in place with the help of a strap and buckle clasp, ensuring excellent neck support, especially for shorter individuals like me.
I bought these for my husband, who often suffers from lower back and neck pain during extended periods of sitting. He's been using them at home while watching TV and working in his office. We haven't used them on a long road trip yet, but he's already finding them quite beneficial.
While I appreciate the back support, I found the neck support to be too bulky for my liking.
My wife experiences lower back pain when riding in the passenger seat of our van due to the lack of lumbar support. These cushions have made a significant difference. After a 10-hour journey, she had no back pain. The resilient foam provides excellent firm support, and the neck pad fits perfectly on the headrest, offering great head support.
The car headrest cushion combines softness with support, making driving much more comfortable. I particularly love the lumbar support cushion, which fits my lower back perfectly.
Overall, this product is fantastic! It's slightly softer than I expected, so I'm unsure if it will provide the level of support I was looking for, but it's incredibly comfortable.
These cushions offer superb comfort. My only minor issue is that the larger pad doesn't have a secure fastening method, so if you frequently get in and out of the car, it may need occasional readjustment.
My 17-year-old son absolutely loves these support cushions in the car. They provide him with the much-needed back support that my SUV's built-in supports don't quite align with. Plus, the neutral color is a great touch, making it suitable for anyone.
While I haven't used it in my car (my seats already have good lumbar support), I use it daily on my home-office chair to give my lower back that extra support. It significantly reduces back soreness, although it does tend to shift occasionally. However, it's a quick adjustment and not a major issue.
These support cushions are fantastic. Initially, the lower lumbar cushion may seem a bit bulky, but it molds to your back thanks to its memory foam composition. Within about 10 seconds, it becomes firm and comfortable, making it perfect for long drives.
The quality of this memory foam is top-notch. It's incredibly soft, comfortable, and easy to use. It has been a lifesaver for my back during my daily commutes in my car.
This two-piece set is outstanding. The combination of the neck rest and lumbar support pillow effectively alleviates neck pain and back stiffness that often arises during extended periods of sitting, helping you maintain proper posture while driving.
I received this product quickly, and it was well-packaged. It performs exactly as described by the seller, delivering the support and comfort you need.