SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was initially skeptical about purchasing these earrings because of their surprisingly affordable price, but they turned out to be fantastic. They're incredibly cute and don't irritate my sensitive ears at all. The quality is impressive, and I would happily buy them again.
Simple yet stunning, these earrings are light and shiny. I'm not sure about tarnishing, but so far, they're great. I've bought them three times, giving them as gifts and keeping one pair for myself. Everyone who received them loved them.
I bought these earrings for daily wear, and I adore them. They are easy to put on and remove, and they're not heavy. They're the ideal chunky hoops that don't weigh down my ears.
The earrings match their online description perfectly. They close easily and securely, don't catch on clothes, and were reasonably priced. They're really attractive.
The earrings are the ideal size, striking a balance between being too small or too large, and they look quite luxurious. They fasten securely and are comfortably lightweight. I've received numerous compliments on them.
I prefer not to spend a lot on earrings as they often get lost. These earrings are charming and budget-friendly. Even if they don't last or I lose them, it won't be a big financial loss.
These earrings are perfect for my second ear piercing. They're delicately small and remarkably lightweight.
I was pleasantly surprised by how amazing these earrings are. They're incredibly versatile and have quickly become my favorite accessory.
These are the best earrings for continuous wear, comfortable enough to sleep in.
For their price, the quality of these earrings is excellent. I find myself wearing them almost every day!
So far, I'm really satisfied with these earrings. They're of great quality and look beautiful.
I love the shape and style of each earring set. They are gorgeous, elegant, and fashionable. I've received compliments from family and friends when wearing them.
These earrings are stunning and have become my favorite hoops. I wear them to bed without any discomfort.
I'm very fond of these earrings. They're the perfect gold color for both formal and casual outfits. They're affordable and look great against the skin.
These earrings are fantastic and would look great when paired with other sizes.
I bought these for my young daughter. They're the perfect size and so comfortable that she often sleeps in them without any irritation.
These cute little hoops are a unique take on traditional designs. Made of sterling silver and weightless, they make an ideal gift for anyone who loves regular hoops.
These earrings are exactly what I was looking for. They're the right size and very lightweight.
I'm delighted with these earrings; they look perfect when worn.