SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I initially purchased this to surprise my kids by changing the shape of the ice cubes in our freezer with the help of our elf on the shelf. The molds are small, leading to quick freezing, and the shapes turn out perfectly. They're absolutely adorable, and I'm excited to try them out for other things.
This mold is fantastic for creating adorable ice cubes with fruits or herbs. I've made a variety of cubes like strawberry, lemon juice, margarita, etc., in a single batch, and plan to use the dropper with other molds as well.
This product meets expectations perfectly. I use it to freeze garlic and various herbs, and the shapes add a fun element.
This silicone tray is designed for utmost convenience. Traditional ice cube trays can be a hassle, with their tiny compartments, difficulty in cleaning, and the challenge of extracting ice. This tray is entirely flexible, allowing for easy twisting and bending to remove ice cubes or clean it.
The creative shapes and the silicone material make it incredibly easy to remove the frozen items.
The ice shapes are adorable and easy to remove from the mold. They're smaller than I anticipated, but it's not a big issue for me.
I'm very fond of this product and would consider purchasing more if I used ice cubes more frequently.
These molds are incredibly charming, though I do wish they were a bit larger.
The miniature shapes are charming, and I'm excited for the kids to see them.
The designs are really cute and appealing, and they come out of the mold beautifully.
I find these molds quite delightful.
I bought this to store refills for my Cirkul bottle, and it works perfectly. The shipping was fast, and it arrived well-packaged.
My husband enjoys making his own popsicles, so I bought these molds for him. He loves them and finds them easy to use and clean.
This is exactly what I was looking for, and it's perfect!