SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased these for my bar cart, and I'm absolutely captivated by them. They have become a favorite among all my friends, and it's easy to see why. Not only are they incredibly cute, but they also boast surprisingly high quality. This purchase was definitely worth it.
These shot glasses are a delightful addition to my bar cart, and they make for a fantastic gift, especially if you add some tequila!
I was pleasantly surprised by the exceptional quality and size of these glasses. The heart design is impeccable, and the glass itself is impressively thick. I can't express enough how much I love them!
These shot glasses are undeniably some of the coolest-looking ones I've come across. They are robust and feature thick glass, making them an excellent choice whether you're buying them for yourself or as a gift. They're also packaged securely, so shipping concerns shouldn't be an issue.
They strike the perfect balance between sturdiness and elegance, with a heart at the bottom and a heart-shaped opening at the top. Such a fun addition to any collection.
These shot glasses are super cute, and I adore the subtle heart design. I couldn't be happier with my purchase.
The glass thickness is truly impressive, and they have a substantial weight to prevent easy breakage. They match the product picture perfectly
I bought these for my bachelorette party and even flew across the country with them packed in my bag. They held up remarkably well due to their thickness and excellent packaging. Everyone loved them as gifts, and they're of great quality too.
I had low expectations considering the price, but these shot glasses exceeded them by far. They're absolutely adorable. I would rate them 10,000/10 - they're a must-have!
These make for an excellent gift for a 21st birthday. They're super cute and have a nice weight to them.
I ordered these as a housewarming gift for my best friends, and they are incredibly cute! They have a substantial weight, which gives them a durable feel.
The quality craftsmanship of these shot glasses is evident. They are sturdy and add a fun element to any drink!
These glasses are not only adorable but also have a pleasing weight to them that doesn't make them feel cheap at all.
Exactly as depicted in the images, all six glasses arrived in perfect condition. I appreciate their thickness and highly recommend them!
These glasses are absolutely adorable and have a charming girly touch to them. I would certainly buy them as a housewarming gift for any of my girlfriends. They're just too cute!
These glasses are not only cute but also feature thick glass and are perfect for a shot. I'm looking forward to using them at my Galentine's party!