SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased these mugs for my daughter's engagement, and they were a hit! The exquisite gift box packing made them feel truly special. The cups themselves are not only beautiful but also durable. The golden lettering and smooth surface make these mugs a stylish choice for any couple. Highly recommended for wedding gifts!
I am absolutely enamored with the Mr and Mrs Coffee Mugs! The ceramic cups exude sophistication, and the unique marble design adds a touch of elegance to my morning coffee routine. The quality is outstanding, and the golden lettering is a beautiful detail. As a wedding gift, these mugs are a timeless choice that any couple would cherish.
These mugs made the perfect wedding gift for my friends. The quality of the cups is impressive, and they are a breeze to clean.
Outstanding quality, unbeatable price, and an exceptional gift that resonates with both the bride and groom. Recently gifted one to a couple, and their excitement and gratitude surpassed my expectations. This purchase is one you won't regret – a delightful surprise for any couple celebrating love.
These mugs are a game-changer for coffee enthusiasts. They are not only beautiful but also durable. I love the unique marble design and golden lettering which makes them a stylish choice for any couple. A perfect addition to our morning routine!
I received the Mr and Mrs Coffee Mugs and they exceeded my expectations. The craftsmanship is superb, and the cups feel comfortable in hand. An absolute delight for couples celebrating their love.
The Mr and Mrs Coffee Mugs are an absolute joy to use.. The cups are not only stunning but also practical, with the mug lids keeping our beverages warm. A perfect gift for couples who appreciate quality and elegance.
A perfect wedding or anniversary gift!
I am in love with the Mr and Mrs Coffee Mugs! The chic gift box packing sets the tone for the luxurious experience these cups provide. The set is perfect for coffee enthusiasts. Highly recommended!
quickly became my favorite
These mugs are a true masterpiece. The craftsmanship is evident in every detail, from the chic gift box packing to the unique marble design.