SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been wearing this for about 2-3 months now, and it fits PERFECTLY on my small wrists. It's of great quality, and I haven't experienced any issues with it.
From its nickel-free construction to the little crystals and the functional lock and key, this black steel bracelet is the ideal choice for discreet lifestyle jewelry.
This is incredibly cute! I gave it as a gift to my fiancé, and it's perfect! It feels very sturdy and has a surprising weight to it, so I'm not concerned about it breaking. The bracelet was smaller than I expected, but it fits perfectly on me. However, if you have thicker wrists or don't like tight-fitting accessories, keep that in mind.
I've had it on for almost 2 years, and it's still in excellent condition, with the gems still securely in place despite my active lifestyle.
We were searching for a professional work setting, and this bracelet helped us achieve that. It's of excellent quality, and my girlfriend has been wearing it for about a week now. It doesn't cause any skin irritation, even for someone with sensitive skin. I highly recommend this product. The only drawback is the necklace that holds the key.
My girlfriend placed the bracelet on my wrist, but unfortunately, I accidentally dropped the key from the necklace down the drain. I've been unable to unlock it, and it's been stuck on me for three days. The bracelet and necklace are of very nice quality.
It's not the most comfortable thing, but it's incredibly attractive, and the key fits perfectly in it.
A really cute bracelet! I kind of wish it came with a spare key, but it's super sturdy, comfortable, and looks adorable.
I love this locking bracelet! I had one in silver, but it was too big and would constantly bump into things. I adore the rose gold color of this one, and it's much smaller. Initially, I was concerned that the rose gold color might wear off, but I've been wearing it for about a month, and it still looks beautiful.
This was a cool gift, and the recipient really liked it. It's of really good quality.
I love it. My boyfriend called me a cheeseball, and I agree haha. It's a bit tight on me, but not excessively so. It's cute, and the fact that I can't take it off without the key adds a bit of excitement. I told him to either wear it or keep it on his car always! In short, don't lose it, or else!! I can recommend this to others, and I'm enjoying it!
The only issue I have with this product is that the bracelets themselves are larger than expected. But overall, it's of great quality.
This is perfect for you and your significant other or another couple for an anniversary! I bought this for my boyfriend and me, and I've had it for about a month or two, and it still fits. The necklace is a bit small around his neck, but you can easily remove the key and put it on another chain. Five stars! It's incredibly adorable.
My boyfriend and I adore this set!! The only problem is he feels the chain is too thin, so he bought a second chain. Other than that, it's a fantastic set!!
I love this bracelet. It fits perfectly, and I don't have to worry about it sliding around. It locks securely in place, and I don't have to worry about it coming off.
It's a great value for the price, and I would buy it again, although I feel like this beautiful bracelet will last me a lifetime!
A great way to show that you belong to someone.