SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought these for my girlfriend and me, and we are absolutely enamored with them! They are incredibly adorable! The magnets work exceptionally well. We recently used them while strolling in the mall, and it added an extra layer of charm to our outing. I highly recommend them to any couple, as they are affordable and exude a high-quality appearance.
Purchased these bracelets for both myself and my best friend. They boast excellent bead quality and a stylish appearance. The magnetic feature works seamlessly, and considering the price, they are an outstanding value. I wholeheartedly recommend them.
The bracelets fit my hands perfectly, although my hands and wrists are on the smaller side. I was a bit apprehensive about slipping one onto my husband's larger hand, but it hasn't snapped yet. He's only removed it twice, so we'll see if the cords become more flexible over time.
I cherish these bracelets and bought them for myself and my best friend, who also adores them.
Initially, both bracelets felt a bit snug, but with regular wear, they gradually conform to your wrist size. Aside from this minor adjustment period, these bracelets are incredibly charming, and I adore them.
My four-year-old daughter insisted on us having special BFF bracelets, and her excitement was palpable when we received them.
These are, without a doubt, the most exquisite bracelets I've ever purchased. They are of exceptional quality and look stunning. I was overjoyed when I saw them in the mail; they brought a smile to both mine and my girlfriend's faces.
The black one, unfortunately, doesn't fit around my boyfriend's wrist. The string is a single, thin, clear strand secured by a knot, and it appears fragile. However, the magnets hold together reasonably well.
The bracelet fits me perfectly, and I was pleasantly surprised to find extra stretchy strings and beads included, allowing me to customize one for my fiancé.
They are exactly as pictured—beautiful and well-crafted.
They are undeniably beautiful and feel sturdy, but regrettably, one of the bracelets broke within a week :(
These bracelets are so lovely and stylish. My partner was thrilled with them, and I highly recommend them.
Absolutely nothing to complain about, it's perfect. It's adorable, and my boyfriend adores it!
Fits my boyfriend perfectly but is too large for me.
My boyfriend and I find them very cute and love them ❤️❤️❤️
The concept is fantastic; however, they are not easy to take off. I wore mine daily and didn't remove it. Unfortunately, the bracelet fell apart after just two weeks of use. When I initially received it, I adored it, but I didn't expect it to break so quickly. Now, I can no longer wear it. Nevertheless, I did like it while it lasted.