SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pexon.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of pexon.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This ice scraper comes in two parts for simple storage. It's easy to put together and the extra length is great for reaching all areas of large SUV windshields with little effort. It also has a snow brush which is really useful. You can take off the handle extension to use the scraper alone on side windows where you don't need the extra length. It seems well-built and should last a long time.
In Texas, we don't often need ice scrapers, but I was tired of using a plastic paint scraper. I bought this one and it's fantastic! I can clear most of the front windshield quickly and with less effort.
During a snowstorm in Colorado, this scraper worked well. It's solid, has a good grip, and you can reach over the vehicle. Plus, it's easy to store.
I got this as a small gift for my daughter in college. It's strong, works well, and is easy to store.
I'm really happy with this product. It's just what I was looking for. I like that it splits in half for storage.
After trying several supermarket scrapers, I chose this one. It's very sturdy and stores well in the trunk.
Normal snow brushes are bulky and in the way in the car. This product is great and well-priced.
The scraper is sturdy and removes tough ice from the windshield/windows. The brush works well too.
I bought this again for a second car. It's easy to store and use, and it's the best in its category. Thanks!
These snow brushes have been great. I bought them for my family and they work well. I recommend them to anyone who needs a snow brush for their car.
I’m actually excited about the snow in Wisconsin just to use these brushes. They are sturdy and comfortable to hold, and the price is great.
Living in Alaska, I go through snow brushes quickly as they often break from use. I've had very little issue with this brush. It assembles easily, is simple, and of great quality.
I loved that it was long enough to brush and scrape the snow and ice off my 4Runner without needing a step ladder. It has a long handle.
I've been using one of these for a year and it works great. I also bought another one for my sibling.
I've wanted one for a long time and finally found one. They are easy and great to use.
Haven't used it after a heavy snowstorm yet, but so far, it’s been working great.
The brush is perfect. It’s easy to handle and the length is just right.
There's been no snow yet, but my grandson, who just got his first car, loved this.
I love it. It arrived on time when my windshields were covered in ice and did a great job.
It's exactly as described. It's okay for use during some months of the year.
It's perfect for icy windshields! Long enough to reach across and highly recommended.
I gave this as a Christmas gift to a relative. I haven't used it, but they really like it.
This item is versatile as it splits into two brushes and gets the job done.
I bought this for my sons for Christmas. It's great to have in their vehicles for snow.
It's a sturdy scraper that you can take apart and store easily. A good buy.
The scraper is strong, lightweight, and simple to use.
It's exactly what I needed for winter in Vermont. Thank you.
It's a good, well-made product. Having it in my car is reassuring.
It feels solid and does what it's supposed to.
A great compact option that fits in the car.
It works as expected and was needed for my son's vehicle.
Good value and it arrived quickly.
I needed a new window brush, and this one is just fine.
So far, this seems to be a very nice snow brush.
It has a nice length for clearing the windshield.
It does the job well! I bought it for my car and it's very sturdy.
This is a sturdy product that's easy to use.
I got this for my son for Christmas, and he loves it.
It works wonderfully. I'm really glad I purchased it.
It’s a good product for removing snow.
This is definitely a must-have. Absolutely perfect.
It seems well-made. I like the wide brush and recommend this.
It's an efficient and easy-to-use windshield scraper.
It's so cool that it breaks into two pieces for storage.
It comes in pieces that snap together and is very strong and sturdy.
Perfect - exactly what I needed for my Honda Civic.
It's well-made and works well.
It’s a snow brush and it works as it should.
Very well-made, my son loves it.
The bristles are soft and the handles are nice.
It works fine.
It does the job.
I use this in a tall Jeep and it's great.